Customer service and website chatbots
Inline Help: review, pricing, data and alternatives
Inline Help supports application users with answers from a knowledge base, explanations of selected elements, and contextual help tooltips. A widget collects requests for assistance. There is no free tier; the first paid plan costs $97 per month. Access and transparency score: 38/100, #17 of 18 in its category.
| Access | 10/30 | |
|---|---|---|
| Openness | 0/30 | |
| Trust | 28/40 |
What is Inline Help?
Inline Help supports application users with answers from a knowledge base, explanations of selected elements, and contextual help tooltips. A widget collects requests for assistance.
According to its documentation, Inline Help lets you:
- answer questions using a knowledge base
- explain a selected element in an application
- display contextual help tooltips
- collect support requests in a widget
We file it under Customer service and website chatbots, the category of tools to answer customers automatically. The category lists 18 verified tools on this site.
The publisher is Inline Manual Ltd, based in United Kingdom. The service launched in 2024.
Who is it for?
It is mostly useful to these profiles: customer support and small business owners. The need it covers is simple to state: answer customers automatically.
Inline Help is a good candidate if:
- you must keep your data in Europe or on your own machine
Before deciding, run a trial on a real task and measure the time saved: it is the only criterion that really counts.
How much does Inline Help cost?
Pricing model: paid. No permanent free plan is offered.
The first paid plan costs $97 per month (Essentials, per site per month; 14-day free trial), according to the pricing page, checked on October 24, 2026.
Per month, that is more expensive than the category median ($31 per month, based on tools with a published price).
To estimate what the same work would cost done directly with an AI model, use our API price calculator. Prices change often: always check the official site before subscribing.
Data and privacy
According to its privacy policy, data is processed in the European Union.
Hosting in the European Union makes GDPR compliance easier, without exempting you from reading the terms of use.
No export feature is documented: keep a copy of your content elsewhere.
Three habits apply to every AI tool:
- turn off the use of your content for training if the option exists
- use a work account separate from your personal account
- review everything the tool produces before publishing or sending it
Platforms, languages and API
Inline Help runs on: web browser.
Interface languages: English.
API availability is not documented.
How we scored it
Our 38/100 score does not judge output quality: it measures what can be publicly verified about access to the tool, its openness and how far the publisher can be trusted.
| Criterion | Points | What counts |
|---|---|---|
| Access | 10/30 | free tier, published price, French interface |
| Openness | 0/30 | API, data export, open code |
| Trust | 28/40 | identified publisher, declared hosting, age, presence in reference lists |
The full calculation is explained on our method page.
Comparison with alternatives
Inline Help against other tools in the customer service and website chatbots category:
| Tool | Free | Entry price | API | Score |
|---|---|---|---|---|
| Inline Help | No | $97 per month | – | 38 |
| Chatfuel | Yes | $216 per year | Yes | 78 |
| Tiledesk | Yes | €124 per month | Yes | 78 |
| Chat Data | Yes | $15.83 per month | Yes | 73 |
| Tidio | Yes | $24.17 per month | Yes | 70 |
| FastBots.ai | Yes | $33 per month | – | 68 |
| SiteSpeakAI | Yes | $290 per year | Yes | 68 |
| Zendesk AI | No | €55 per month | Yes | 65 |
Verdict
Inline Help publishes little verifiable information: look at the better-scored alternatives first.
Strengths
- Data hosted in the EU
Limitations
- No free tier
- More expensive than its category median
- Data export not documented
Avoid if…
- You need to easily retrieve your full history
Alternatives
- Chatfuelfree tier
- Tiledeskfree tier
- Chat Datafree tier
- Tidiofree tier
- FastBots.aifree tier
- SiteSpeakAIfree tier
Categories and jobs
Learn more
Frequently asked questions
Is Inline Help free?
No, there is no permanent free plan. The first paid plan costs $97 per month.
Where is Inline Help data stored?
According to the publisher, in the European Union.
Does Inline Help have an API?
It is not documented.
What are the alternatives to Inline Help?
In the same category: Chatfuel, Tiledesk, Chat Data, and Tidio.
Inline Help or Chatfuel: which one to choose?
Chatfuel has a free tier, Inline Help does not, Inline Help starts at $97 per month, Chatfuel at $216 per year, and our score is 38/100 for Inline Help and 78/100 for Chatfuel. Try both on the same task before paying.
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Neutrality. No affiliate links. No vendor pays to be reviewed, rated or ranked. Reviews are directed by François Chollet, neutral and factual, and every data point is dated and sourced. How we score