AI tools by job
AI tools for customer support: our selection (57)
For customer support, we selected 57 verified AI tools across 17 categories, 40 of them with a free tier. Best scored: AITable.ai, tl;dv, and Avoma.
AI for customer support
AI can help customer support teams handle recurring questions, find documented answers and prepare follow-up work. It is useful when the knowledge base is current and a route to a human adviser is available. It does not necessarily know the actual state of a customer’s account and should not invent a rule to fill a gap. During a working day, a Tiledesk assistant can answer from your knowledge base and transfer a conversation to an adviser. After an authorized call, Avoma can produce a transcript and summarize the actions to follow. You check the account information before confirming a solution to the customer. The benefit lies in reducing search and response preparation work. Disputes, unclear requests and sensitive situations still require human judgment and access to the relevant records. Include human follow-up when assessing whether the process saves time overall.
Tasks where AI saves time
- Answer recurring questions from an approved knowledge base, with a level of review appropriate to the context.
- Build an assistant using company documents so customers can access answers grounded in your approved material.
- Transfer a conversation to an adviser when the request requires a specific check or an individual decision.
- Transcribe an authorized call so you can find relevant details without replaying the entire customer conversation.
- Summarize decisions and actions after a call to prepare the next person handling the customer’s case.
- Answer routine requests automatically so advisers can focus on situations that require examination of the customer’s records.
Our picks
Picks set by simple rules on the verified data, with no partnership:
- Best scored : AITable.ai. 93/100 on our access and transparency grid.
- Cheapest paid option : Voice.ai. First plan at $5 per month.
- To keep data in Europe : Tidio. Data hosted in the European Union.
In figures
Of the 57 tools selected for this job, 40 (70%) offer a free tier, 72% have a public API and 9 have a French interface. The median entry price, per month, is $23 (across 39 tools with a published price). 35 disclose where data is hosted, 5 of them in Europe or on device.
Customer service and website chatbots
To answer customers automatically: 18 tools. See the whole category.
| Tool | Free | Entry price | API | Data | Score |
|---|---|---|---|---|---|
| Chatfuel Chatfuel lets businesses automatically answer customer requests and qualify leads within conversations. It also supports appointment booking through W | Yes | $216 per year | Yes | United States | 78 |
| Tiledesk Tiledesk lets customer service teams build agents with a visual editor. It answers from a knowledge base, transfers conversations to an advisor, and b | Yes | €124 per month | Yes | Several regions | 78 |
| Chat Data Chat Data lets businesses create a chatbot using company documents and web pages. It deploys on websites or messaging services, collects leads, transf | Yes | $15.83 per month | Yes | Several regions | 73 |
| Tidio Tidio lets customer service teams automatically answer customer questions and transfer conversations to an adviser. It also centralizes messages and t | Yes | $24.17 per month | Yes | European Union | 70 |
| FastBots.ai FastBots.ai lets customer service teams create a chatbot from documents and web pages. It answers visitor questions, collects sales inquiries, and tra | Yes | $33 per month | – | United States | 68 |
| SiteSpeakAI SiteSpeakAI lets businesses create an agent using company documents to answer website visitors. It collects contact details, transfers conversations t | Yes | $290 per year | Yes | United States | 68 |
| Zendesk AI Zendesk AI lets customer service teams automate responses and actions in connected systems. It also suggests replies and actions to support agents, bu | No | €55 per month | Yes | Several regions | 65 |
| Chatbase Chatbase helps customer service teams create an agent from documents and web pages. The agent answers customer requests, performs actions in connected | Yes | $40 per month | Yes | United States | 65 |
Voice agents and phone
To answer the phone with an AI: 10 tools. See the whole category.
| Tool | Free | Entry price | API | Data | Score |
|---|---|---|---|---|---|
| Retell AI Retell AI lets teams create agents that answer phone calls and launch calling campaigns. It supports appointment booking during calls, transfers to a | Yes | $0 pay as you go | Yes | United States | 70 |
| Vapi Vapi lets teams create agents that answer phone calls and make outbound calls. They can choose voice and transcription services, connect calls to comp | Yes | $0.05 pay as you go | Yes | United States | 65 |
| DialLink AiVA DialLink AiVA answers incoming calls for teams handling telephone inquiries. It takes messages, books appointments, qualifies sales inquiries, and tra | No | $25 per month | Yes | Several regions | 58 |
| Voice.ai Voice.ai serves people creating telephone agents or voice content. It generates speech from text, clones voices from samples, transforms recorded voic | Yes | $5 per month | Yes | Not disclosed | 58 |
| Twig Twig serves teams handling conversations with prospects. It answers phone calls, text messages and website chats, collects information, books appointm | No | $49 per month | Yes | United States | 53 |
| Harmony.ai Harmony.ai handles incoming calls and calls prospects for sales teams. It qualifies leads, books appointments, sends information to the CRM and analyz | Yes | $250 per month | Yes | Not disclosed | 48 |
| Bland AI Bland AI helps teams handling phone calls create voice agents. It supports answering incoming calls, launching outbound calling campaigns, designing c | No | $0.14 pay as you go | Yes | Not disclosed | 40 |
| superU AI superU AI lets people managing phone calls create telephone agents without programming. It handles incoming calls, launches outbound campaigns, books | Yes | $0.02 pay as you go | Yes | Not disclosed | 38 |
AI agent builders
To build your own AI agents: 5 tools. See the whole category.
| Tool | Free | Entry price | API | Data | Score |
|---|---|---|---|---|---|
| Botpress Botpress is for people building AI agents with a visual editor. It allows users to connect agents to a knowledge base, automate customer responses, an | Yes | $150 per month | Yes | Several regions | 68 |
| Voiceflow Voiceflow lets businesses visually build conversational agents connected to their documents and external services. These agents can be deployed on voi | Yes | not published | Yes | Several regions | 65 |
| Relevance AI Relevance AI lets teams build agents without writing code and have multiple agents cooperate. They can connect agents to company tools, schedule autom | No | $19 per month | Yes | Several regions | 60 |
| Rasa Rasa lets teams build conversational agents and define flows in a visual editor. It serves users who want to connect external services, test conversat | Yes | not published | Yes | On device | 48 |
| Lindy Lindy lets users execute tasks in connected applications, sort an inbox, and prepare email replies. It also supports taking meeting notes and running | No | $49.99 per month | – | Not disclosed | 30 |
AI email tools
To sort and draft emails: 4 tools. See the whole category.
| Tool | Free | Entry price | API | Data | Score |
|---|---|---|---|---|---|
| AgentMail AgentMail serves people integrating email into applications through an API. It creates mailboxes, sends and receives messages and attachments, groups | Yes | $20 per month | Yes | Several regions | 63 |
| Jetwriter AI Jetwriter AI serves users writing emails and reading web pages. It drafts replies adapted to their style, corrects and rephrases text, summarizes page | Yes | $168 per year | – | United States | 63 |
| Ellie Ellie helps people managing email prepare replies based on conversation context, their writing style, and reference documents. It also classifies inco | Yes | not published | – | Several regions | 48 |
| AImReply AImReply helps people writing emails compose messages from instructions or prepare replies. Available on the web and as an extension, it adjusts tone | Yes | not published | – | Not disclosed | 38 |
Meeting assistants
To transcribe and summarise meetings: 3 tools. See the whole category.
| Tool | Free | Entry price | API | Data | Score |
|---|---|---|---|---|---|
| tl;dv tl;dv lets people attending online meetings record and transcribe discussions and produce meeting reports with follow-up actions. It also supports sea | Yes | $18 per month | Yes | Several regions | 80 |
| Avoma Avoma helps teams record and transcribe meetings and calls while identifying participants. It summarizes decisions and follow-up actions, synchronizes | Yes | $19 per month | Yes | United States | 78 |
| Krisp Krisp supports call and meeting participants by reducing noise and transcribing conversations. It records meetings, summarizes discussions and follow- | Yes | $96 per year | Yes | Not disclosed | 68 |
Enterprise search
To find information across company tools: 3 tools. See the whole category.
| Tool | Free | Entry price | API | Data | Score |
|---|---|---|---|---|---|
| Glean Glean helps company teams search workplace applications and receive answers citing internal documents. It respects information access rights, summariz | No | not published | Yes | Several regions | 40 |
| UnSoloMind UnSoloMind serves teams consulting knowledge contained in their documents. It creates a knowledge base, supports questions about imported files and pr | Yes | $9 per month | – | Not disclosed | 38 |
| Refinder Refinder searches across applications, answers questions from internal documents and summarizes retrieved information. It serves teams that want to cr | Yes | not published | – | Not disclosed | 33 |
Productivity and organisation
To save time every day: 2 tools. See the whole category.
| Tool | Free | Entry price | API | Data | Score |
|---|---|---|---|---|---|
| Scribe Scribe turns procedures performed on screen into illustrated guides for people documenting their work. It writes procedure descriptions, combines guid | Yes | $23 per month | Yes | Several regions | 68 |
| guidde guidde lets people documenting software procedures record their steps and turn them into video tutorials. It supports voice narration, hiding sensitiv | Yes | $19 per month | – | Not disclosed | 58 |
Speech to text
To transcribe audio to text: 2 tools. See the whole category.
| Tool | Free | Entry price | API | Data | Score |
|---|---|---|---|---|---|
| Deepgram Deepgram helps people working with speech transcribe audio files and live speech. It distinguishes speakers, generates voices from text and supports t | Yes | $0 pay as you go | Yes | Several regions | 65 |
| Rythmex Rythmex transcribes audio and video files for people preparing transcripts or subtitles. Its editor allows changes to text, timestamps, and speakers, | No | $5 pay as you go | Yes | Not disclosed | 43 |
Other useful categories
Job-specific precautions
Support conversations may contain contact details, identifiers and information about a customer’s circumstances. Limit collection and check access permissions and retention arrangements. Keep login secrets out of a knowledge base used to answer customers. Review sources, their currency and their permissions before publication. Arrange human handover when information is missing, a dispute arises or a decision commits the business. Verify identity through your established procedure before sharing account information. Review summaries so a request does not become a commitment. Keep account-specific details separate from material intended for general answers.
Where to start
Choose a recurring request with an answer in approved documentation. Configure Tiledesk to answer from that knowledge base and allow transfer to an adviser. Try common wording, ambiguous questions and requests outside the intended scope. Measure the full handling time, including checks and human follow-up. Compare it with your existing process and record answers that need correction. Expand the scope when responses remain consistent with the sources and handover works in the situations you planned for, including cases the assistant cannot resolve.
Want to go beyond a single tool? AI agents chain several tasks on their own; our quiz helps you pick one.
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Frequently asked questions
Which AI tools for customer support?
The most useful categories are customer service and website chatbots, voice agents and phone, and aI agent builders. Top of our grid: AITable.ai, tl;dv, and Avoma.
Can you start for free?
Yes: 40 of the 57 selected tools have a free tier, for example AITable.ai, tl;dv, and Avoma.
Which requests should I give an assistant first?
Start with recurring questions whose answers are stable, documented and largely independent of account details. Leave out situations requiring judgment or specific authorization. Check responses to different wording and provide a clear route to an adviser when the documentation does not contain enough information to resolve the request.
How do I prevent an assistant from inventing a refund policy?
Provide an approved, current source and test responses to ambiguous cases. Define when the assistant should acknowledge missing information and transfer the request. Any exception or decision that commits the business should follow your approval procedure, with the relevant customer record checked before a commitment is confirmed.
Should customers be able to reach a person?
Provide a clear human contact route when a request exceeds the documentation, requires identity checks or remains unresolved. Handover should preserve useful context without exposing unnecessary data. Test the whole journey so customers do not have to repeat their request simply because the conversation moves to an adviser.
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Neutrality. No affiliate links. No vendor pays to be reviewed, rated or ranked. Reviews are directed by François Chollet, neutral and factual, and every data point is dated and sourced. How we score