Customer service and website chatbots
Tidio: review, pricing, data and alternatives
Tidio lets customer service teams automatically answer customer questions and transfer conversations to an adviser. It also centralizes messages and tickets and collects contact details from prospective customers. A free tier exists; the first paid plan costs $24.17 per month. Access and transparency score: 70/100, #4 of 18 in its category.
What is Tidio?
Tidio lets customer service teams automatically answer customer questions and transfer conversations to an adviser. It also centralizes messages and tickets and collects contact details from prospective customers.
According to its documentation, Tidio lets you:
- automatically answer customer questions
- transfer a conversation to an adviser
- centralize messages and tickets
- collect prospective customers' contact details
We file it under Customer service and website chatbots, the category of tools to answer customers automatically, and it also overlaps with sales and prospecting. The category lists 18 verified tools on this site.
The publisher is Tidio LLC, based in United States.
Who is it for?
It is mostly useful to these profiles: customer support, online retailers, sales teams, and small business owners. The need it covers is simple to state: answer customers automatically.
Tidio is a good candidate if:
- you want to try before paying
- you plan to connect it to your tools or automations through its API
- you also work from your phone
- you must keep your data in Europe or on your own machine
Before deciding, run a trial on a real task and measure the time saved: it is the only criterion that really counts.
How much does Tidio cost?
Pricing model: freemium (limited free use, then paid). A free plan is offered, usually limited in volume or features.
The first paid plan costs $24.17 per month (Starter, per month with annual billing; Lyro AI is a separate add-on), according to the pricing page, checked on October 24, 2026.
Per month, that is cheaper than the category median ($31 per month, based on tools with a published price).
To estimate what the same work would cost done directly with an AI model, use our API price calculator. Prices change often: always check the official site before subscribing.
Data and privacy
According to its privacy policy, data is processed in the European Union.
Hosting in the European Union makes GDPR compliance easier, without exempting you from reading the terms of use.
Exporting your content: CSV pour les contacts. Being able to get your data back makes switching tools easier later.
Three habits apply to every AI tool:
- turn off the use of your content for training if the option exists
- use a work account separate from your personal account
- review everything the tool produces before publishing or sending it
Platforms, languages and API
Tidio runs on: web browser, Windows, macOS, Linux, iPhone and iPad, Android, and API.
Interface languages: English, French, Spanish, Italian, and Portuguese.
A public API lets you call it from your own programs or an automation tool, and plug it into an AI agent.
How we scored it
Our 70/100 score does not judge output quality: it measures what can be publicly verified about access to the tool, its openness and how far the publisher can be trusted.
| Criterion | Points | What counts |
|---|---|---|
| Access | 30/30 | free tier, published price, French interface |
| Openness | 20/30 | API, data export, open code |
| Trust | 20/40 | identified publisher, declared hosting, age, presence in reference lists |
The full calculation is explained on our method page.
Comparison with alternatives
Tidio against other tools in the customer service and website chatbots category:
| Tool | Free | Entry price | API | Score |
|---|---|---|---|---|
| Tidio | Yes | $24.17 per month | Yes | 70 |
| Chatfuel | Yes | $216 per year | Yes | 78 |
| Tiledesk | Yes | €124 per month | Yes | 78 |
| Chat Data | Yes | $15.83 per month | Yes | 73 |
| FastBots.ai | Yes | $33 per month | – | 68 |
| SiteSpeakAI | Yes | $290 per year | Yes | 68 |
| Zendesk AI | No | €55 per month | Yes | 65 |
| Chatbase | Yes | $40 per month | Yes | 65 |
Verdict
Tidio is among the most accessible and transparent tools in its category.
Strengths
- Free tier to try it
- Cheaper than its category median
- Public API
- Data hosted in the EU
- Available on many platforms
Alternatives
- Chatfuelfree tier
- Tiledeskfree tier
- Chat Datafree tier
- FastBots.aifree tier
- SiteSpeakAIfree tier
- Zendesk AI€55 per month
Categories and jobs
Learn more
Frequently asked questions
Is Tidio free?
Yes, a free plan exists, with usage limits. The first paid plan costs $24.17 per month.
Where is Tidio data stored?
According to the publisher, in the European Union.
Does Tidio have an API?
Yes, a public API is documented.
What are the alternatives to Tidio?
In the same category: Chatfuel, Tiledesk, Chat Data, and FastBots.ai.
Tidio or Chatfuel: which one to choose?
Tidio starts at $24.17 per month, Chatfuel at $216 per year and our score is 70/100 for Tidio and 78/100 for Chatfuel. Try both on the same task before paying.
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Neutrality. No affiliate links. No vendor pays to be reviewed, rated or ranked. Reviews are directed by François Chollet, neutral and factual, and every data point is dated and sourced. How we score