Customer service and website chatbots
Tiledesk: review, pricing, data and alternatives
Tiledesk lets customer service teams build agents with a visual editor. It answers from a knowledge base, transfers conversations to an advisor, and brings together messages from several channels. A free tier exists; the first paid plan costs €124 per month. Access and transparency score: 78/100, #2 of 18 in its category.
What is Tiledesk?
Tiledesk lets customer service teams build agents with a visual editor. It answers from a knowledge base, transfers conversations to an advisor, and brings together messages from several channels.
According to its documentation, Tiledesk lets you:
- build agents with a visual editor
- answer customers using a knowledge base
- transfer a conversation to an advisor
- bring together messages from multiple channels
- automate actions with APIs and webhooks
We file it under Customer service and website chatbots, the category of tools to answer customers automatically, and it also overlaps with aI agent builders and workflow automation. The category lists 18 verified tools on this site.
The publisher is Tiledesk S.r.l., based in Italy.
Who is it for?
It is mostly useful to these profiles: customer support, developers, and small business owners. The need it covers is simple to state: answer customers automatically.
Tiledesk is a good candidate if:
- you want to try before paying
- you plan to connect it to your tools or automations through its API
- you also work from your phone
- you want to read the code or host it yourself
Before deciding, run a trial on a real task and measure the time saved: it is the only criterion that really counts.
How much does Tiledesk cost?
Pricing model: open source (public code). A free plan is offered, usually limited in volume or features.
The first paid plan costs €124 per month (Pro, monthly price displayed with annual billing; EUR 149 with monthly billing), according to the pricing page, checked on October 24, 2026.
Per month, that is more expensive than the category median ($31 per month, based on tools with a published price).
To estimate what the same work would cost done directly with an AI model, use our API price calculator. Prices change often: always check the official site before subscribing.
Data and privacy
According to its privacy policy, data is processed in several regions depending on the plan.
Exporting your content: yes (details on the official site). Being able to get your data back makes switching tools easier later.
Three habits apply to every AI tool:
- turn off the use of your content for training if the option exists
- use a work account separate from your personal account
- review everything the tool produces before publishing or sending it
Platforms, languages and API
Tiledesk runs on: web browser, iPhone and iPad, Android, and API.
Interface languages: English, Swedish, Uzbek, Kazakh, and Azerbaijani.
A public API lets you call it from your own programs or an automation tool, and plug it into an AI agent.
The source code is public: TiledeskTiledesk/tiledesk.
How we scored it
Our 78/100 score does not judge output quality: it measures what can be publicly verified about access to the tool, its openness and how far the publisher can be trusted.
| Criterion | Points | What counts |
|---|---|---|
| Access | 25/30 | free tier, published price, French interface |
| Openness | 30/30 | API, data export, open code |
| Trust | 23/40 | identified publisher, declared hosting, age, presence in reference lists |
The full calculation is explained on our method page.
Comparison with alternatives
Tiledesk against other tools in the customer service and website chatbots category:
| Tool | Free | Entry price | API | Score |
|---|---|---|---|---|
| Tiledesk | Yes | €124 per month | Yes | 78 |
| Chatfuel | Yes | $216 per year | Yes | 78 |
| Chat Data | Yes | $15.83 per month | Yes | 73 |
| Tidio | Yes | $24.17 per month | Yes | 70 |
| FastBots.ai | Yes | $33 per month | – | 68 |
| SiteSpeakAI | Yes | $290 per year | Yes | 68 |
| Zendesk AI | No | €55 per month | Yes | 65 |
| Chatbase | Yes | $40 per month | Yes | 65 |
Verdict
Tiledesk is among the most accessible and transparent tools in its category.
Strengths
- Free tier to try it
- Public API
- Public source code
- Available on many platforms
Limitations
- More expensive than its category median
Alternatives
- Chatfuelfree tier
- Chat Datafree tier
- Tidiofree tier
- FastBots.aifree tier
- SiteSpeakAIfree tier
- Zendesk AI€55 per month
Categories and jobs
Learn more
Frequently asked questions
Is Tiledesk free?
Yes, a free plan exists, with usage limits. The first paid plan costs €124 per month.
Where is Tiledesk data stored?
According to the publisher, in several regions depending on the plan.
Does Tiledesk have an API?
Yes, a public API is documented.
What are the alternatives to Tiledesk?
In the same category: Chatfuel, Chat Data, Tidio, and FastBots.ai.
Tiledesk or Chatfuel: which one to choose?
Tiledesk starts at €124 per month, Chatfuel at $216 per year and our score is 78/100 for Tiledesk and 78/100 for Chatfuel. Try both on the same task before paying.
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Neutrality. No affiliate links. No vendor pays to be reviewed, rated or ranked. Reviews are directed by François Chollet, neutral and factual, and every data point is dated and sourced. How we score