Customer service and website chatbots
Aidbase: review, pricing, data and alternatives
Aidbase lets support teams install a website chatbot, create assistance request forms, and centralize support emails. It suggests ticket responses and lets teams build and correct the chatbot's knowledge base. There is no free tier; the first paid plan costs $29 per month. Access and transparency score: 43/100, #15 of 18 in its category.
| Access | 10/30 | |
|---|---|---|
| Openness | 10/30 | |
| Trust | 23/40 |
What is Aidbase?
Aidbase lets support teams install a website chatbot, create assistance request forms, and centralize support emails. It suggests ticket responses and lets teams build and correct the chatbot's knowledge base.
According to its documentation, Aidbase lets you:
- install a support chatbot on a website
- create support request forms
- centralize support emails
- suggest responses to tickets
- build a knowledge base
- correct the information used by the chatbot
We file it under Customer service and website chatbots, the category of tools to answer customers automatically, and it also overlaps with aI email tools. The category lists 18 verified tools on this site.
The publisher is Highware GmbH, based in Switzerland.
Who is it for?
It is mostly useful to these profiles: customer support, small business owners, and developers. The need it covers is simple to state: answer customers automatically.
Aidbase is a good candidate if:
- you plan to connect it to your tools or automations through its API
Before deciding, run a trial on a real task and measure the time saved: it is the only criterion that really counts.
How much does Aidbase cost?
Pricing model: paid. No permanent free plan is offered.
The first paid plan costs $29 per month (Standard, listed monthly rate; seven-day trial), according to the pricing page, checked on October 24, 2026.
Per month, that is close to the category median ($31 per month, based on tools with a published price).
To estimate what the same work would cost done directly with an AI model, use our API price calculator. Prices change often: always check the official site before subscribing.
Data and privacy
According to its privacy policy, data is processed in several regions depending on the plan.
No export feature is documented: keep a copy of your content elsewhere.
Three habits apply to every AI tool:
- turn off the use of your content for training if the option exists
- use a work account separate from your personal account
- review everything the tool produces before publishing or sending it
Platforms, languages and API
Aidbase runs on: web browser and API.
Interface languages: English.
A public API lets you call it from your own programs or an automation tool, and plug it into an AI agent.
How we scored it
Our 43/100 score does not judge output quality: it measures what can be publicly verified about access to the tool, its openness and how far the publisher can be trusted.
| Criterion | Points | What counts |
|---|---|---|
| Access | 10/30 | free tier, published price, French interface |
| Openness | 10/30 | API, data export, open code |
| Trust | 23/40 | identified publisher, declared hosting, age, presence in reference lists |
The full calculation is explained on our method page.
Comparison with alternatives
Aidbase against other tools in the customer service and website chatbots category:
| Tool | Free | Entry price | API | Score |
|---|---|---|---|---|
| Aidbase | No | $29 per month | Yes | 43 |
| Chatfuel | Yes | $216 per year | Yes | 78 |
| Tiledesk | Yes | €124 per month | Yes | 78 |
| Chat Data | Yes | $15.83 per month | Yes | 73 |
| Tidio | Yes | $24.17 per month | Yes | 70 |
| FastBots.ai | Yes | $33 per month | – | 68 |
| SiteSpeakAI | Yes | $290 per year | Yes | 68 |
| Zendesk AI | No | €55 per month | Yes | 65 |
Verdict
Aidbase publishes little verifiable information: look at the better-scored alternatives first.
Strengths
- Public API
Limitations
- No free tier
- Data export not documented
Avoid if…
- You need to easily retrieve your full history
Alternatives
- Chatfuelfree tier
- Tiledeskfree tier
- Chat Datafree tier
- Tidiofree tier
- FastBots.aifree tier
- SiteSpeakAIfree tier
Categories and jobs
Learn more
Frequently asked questions
Is Aidbase free?
No, there is no permanent free plan. The first paid plan costs $29 per month.
Where is Aidbase data stored?
According to the publisher, in several regions depending on the plan.
Does Aidbase have an API?
Yes, a public API is documented.
What are the alternatives to Aidbase?
In the same category: Chatfuel, Tiledesk, Chat Data, and Tidio.
Aidbase or Chatfuel: which one to choose?
Chatfuel has a free tier, Aidbase does not, Aidbase starts at $29 per month, Chatfuel at $216 per year, and our score is 43/100 for Aidbase and 78/100 for Chatfuel. Try both on the same task before paying.
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Neutrality. No affiliate links. No vendor pays to be reviewed, rated or ranked. Reviews are directed by François Chollet, neutral and factual, and every data point is dated and sourced. How we score